Terms & Conditions

Terms & Conditions at Filter-online ApS

General information

Filter-online ApS
Sunekær 1
5471 Søndersø
CVR nr.: 39216280
Phone: +45 70 40 42 22
Email: info@filter-online.com



At Filter-online we reserve the right for any errors in our stated prices. Furthermore, we reserve the right to change the prices without prior consent. Reservations are made for goods sold out.



Filter-online receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal. Payment will only be deducted from your account when the item is shipped. All amounts are in their respective currency by chosen language, or chosen currency and without VAT, except if Danish is chosen which is in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items. Business customers can contact Filter-online about purchases via invoice and possibly credit to info@filter-online.com.



* Free shipping only applies to Packages under 20kg - According to new rules, all shipments over 20kg must be sent on the pallet.
Filter-online strives to send orders made before 14.00 on the same day, orders placed after 140.00 will be sent the next following weekday.
We ship to anywhere in the world. Shipping prices vary from country to coutry. Scandinavian customers and customers within the EU get free shipping on orders above a certain amount. Goods will be delivered as stated at the time of ordering.
If you cannot find your desired delivery country when ordering, please contact our customer service at info@filter-online.com.

We deliver every week of the week. Your item will be delivered 1-3 business days after the order.
If one or more goods on your order are not in stock, you will be informed of the longer delivery time and offered a possible partial delivery.



A 2 year warranty is given, for privates - 1 year for Businesses. Our warranty applies to errors in material and / or fabrication. You can get the item repaired, exchanged, the money returned or the price refused, depending on the specific situation. The complaint does not apply to faults or damage caused by incorrect handling of the product / service. You must advertise in "reasonable time" after you have discovered the defect / error.

Upon return, complaints and use of the right of recourse are sent to:
Filter-online ApS
Sunekær 1
5471 Søndersø
Shipments are not received per. COD.



In case of reimbursement, please include bank details in the form of account number so that the agreed amount can be transferred. This information can be disclosed without risk. mail or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.



There are 14 days full return policy on goods purchased in our webshop - only for privates.
The period is calculated from that day;
- Where you receive the order.
- Get the last item in physical possession when it comes to an agreement on several different goods, ordered in one order, but delivered individually or several times.
- Get the last lot, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
- The first item in physical possession when it comes to regular delivery of goods over a certain period.
You must pay the return costs yourself.
Cancellation must be notified to us no later than 14 days after the purchase and from the cancellation you must within 14 days after returning the shipment. The notification must be given per mail at info@filter-online.com. In the message, you must make clear that you wish to use your right of withdrawal. If you wish to return the product to us, you must complete the enclosed return slip and send the product to:
Filter-online ApS
Sunekær 1
5471 Søndersø

You cannot undo by simply refusing the receipt of the goods, without at the same time giving clear notice.


Except right of withdrawal

The following product types are not included in the right of withdrawal:
- Goods that are manufactured to the consumer's specifications or have a distinct personal touch.
- Sealed goods which, for health or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
- Goods which, because of their nature, become inextricably mixed with others upon delivery.
- Goods where the seal is broken.
- Non-financial services provided whose provision of the service has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal ceases when the service is fully executed.
- Goods that deteriorate or become obsolete quickly.


Return - only for privates.

You must return your order without undue delay and no later than 14 days after you have made use of your right of cancellation. You must pay the direct costs of returning. Upon return, you are responsible for ensuring that the goods are properly packed. You must attach a copy of the order confirmation.
You bear the risk of the goods from the time of delivery of the goods and until we have received them back.
We do not receive packages sent by COD.


The goods stand upon return

You will only be liable for any deterioration in the value of the goods due to handling other than what is necessary to determine the nature of the goods, the properties and the manner in which it operates. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to that described above, it is considered used. Which means that upon cancellation of the purchase you will only receive a portion or nothing of the purchase amount, depending on the merchandise's commercial value at the time of receipt - of the return. In order to receive the entire purchase amount, you must therefore try the product without actually using it.


Refund - only for privates.

If you regret your purchase, you will of course receive the amount you have paid to us.
In case of an impairment that you are liable for, this purchase amount is deducted.
By using the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of delivery form other than the cheapest form of standard delivery we offer) will be refunded without undue delay and no later than 14 days from the date where we have received notice of your decision to exercise the right of cancellation. Repayment is made with the same payment method that you used in the original transaction unless you have explicitly agreed otherwise.
We can withhold the amount refund until we have received the goods back, unless you have previously submitted documentation to have returned it.


Cookie and privacy policy

When you visit our website, information about you is used, which is used to customize and improve our content. If you do not want information collected, you should delete your cookies and refrain from using the website. Below we have elaborated on what information is collected, their purpose and which third parties have access to it.



The website uses "cookies", which is a text file that is stored on your computer, mobile or other. Similarly for the purpose of recognizing it, remembering settings, performing statistics and targeting ads. Cookies cannot contain malicious code such as virus. It is possible to delete or block cookies.


Deleting or blocking cookies will make content less relevant to you and more frequent. You can also risk that the website does not work optimally and that there are content that you cannot access.

The website contains cookies from third parties that may to varying degrees include:

Google Analysis
Paypal - Payment gateway
Epay / Bambora - Payment gateway



Personal Information


In General

Personal information is any kind of information that can be attributed to you to some extent. When you use our website we collect and process a number of such information. This happens, for example. by alm. access to content if you sign up for our newsletter, participate in competitions or surveys, register you as a user or subscriber, other use of services or make purchases via the website.

We typically collect and process the following types of information: A unique ID and technical information about your computer, tablet or mobile phone, your IP number, geographic location, and which pages you click on (interests). To the extent you explicitly consent to this and enter the information yourself, you will also be treated with: Name, telephone number, e-mail, address and payment information. This will typically be in connection with the creation of login or when purchasing.


We have taken technical and organizational measures to prevent your information from being accidentally or illegally deleted, disclosed, lost, impaired or misunderstood, misused or otherwise treated in violation of law.


The information is used to identify you as a user and to show you the ads that are most likely to be relevant to you, to record your purchases and payments, and to provide the services you have requested, such as to submit a newsletter. In addition, we use the information to optimize our services and content.


Storage Period
The information is stored for the time allowed by law and we delete them when they are no longer required. The period depends on the nature of the information and the background for storage. It is therefore not possible to specify a general time frame for when information is deleted.


Insight and complaints

You have the right to know what personal information we are processing about you. You can also object to information being used at any time. You may also revoke your consent to the processing of your information. If the information processed about you is incorrect, you have the right to be corrected or deleted. Please contact us at: info@filter-online.com. If you want to complain about our processing of your personal data, you also have the opportunity to contact the Data Inspectorate.



Indsigt og klager
Du har ret til at få oplyst, hvilke personoplysninger, vi behandler om dig. Du kan desuden til enhver tid gøre indsigelse mod, at oplysninger anvendes. Du kan også tilbagekalde dit samtykke til, at der bliver behandlet oplysninger om dig. Hvis de oplysninger, der behandles om dig, er forkerte har du ret til at de bliver rettet eller slettet. Henvendelse herom kan ske til: info@filter-online.com. Hvis du vil klage over vores behandling af dine personoplysninger, har du også mulighed for at tage kontakt til Datatilsynet.



The website is owned and published by:

Filter-online ApS

Sunekær 1

5471 Søndersø


Phone: +45 70 40 42 22

Email: info@filter-online.com


Complaints - overview and links:

The buyer has the opportunity to have a complaint processed (by written request) to: info@filter-online.com.

The buyer also has the opportunity to file a complaint with the Center for Complaints and / or the Consumer Complaints Board, Carl Jacobsens Vej 35, 2500 Valby. Read more at www.forbrug.dk.

If you are a consumer resident in another EU country, you can state your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you indicate a complaint here, please inform our e-mail address: info@filter-online.com.